SM Foundation (SMFI), in partnership with TESDA. ALMS. DSWD. SM Supermalls and SM Markets launched the very first National Certificate (NC) training program for customer service at SM City Pampanga on November 19, 2021. Dubbed the SM Asensong Pinoy program, the project aims to strengthen the skills of the workforce. Filipino work and ultimately address various employment issues in the customer service industry.
The curriculum of the program is designed to produce efficient retail for the industry under the supervision of SM Markets. The first batch of qualified apprentices will be trained in SM, Pampanga, San Fernando, Savemore, Malhacan, Baliwag, SM Hypermarket Clark and Marilao supermarkets. Those who successfully complete the training course will take the NCIl Customer Service Assessment from TESDA and passers-by will be offered the opportunity to continue working with SM. From there, SM and partner agencies will assess the eligibility of the program for extension to other regions.
“Since 1994, our training programs at TESDA have provided Filipinos with the opportunity to acquire the essential skills they need to find employment. Over the years, we have designed various courses that help prepare hardworking people to perform well in the fields of their choice. Today, we’re adding another program designed to produce an essential adherent worker for high-demand retail work. And SM, known for its expertise in customer support services, will enhance the skills of the Filipino workforce and help address unemployment and job skills mismatch, ”said regional manager Balmyrson. Mr. Valdez.
The program is open to women aged 18 to 28 who have completed at least senior high school or 2nd year of college studies. Trainees in the program will undergo technical training, values training and hands-on training for eight hours a day, six days a week. They will receive a minimum wage allowance as well as accident insurance coverage and NCIl assessment fees free of charge. Those who successfully complete the program will receive an SM Partnership Training Certificate and NCII Certificate of Completion from TESDA, as well as the opportunity to be hired by the SM Retall Group. The certification will also make them eligible for other local and international employment opportunities in the future.
“Customer service is one of the most important functions of retail operations and we are very happy to partner with TESDA, DOLE and DSWD to share our training capabilities with those interested. We believe that developing the skills of our Filipino workforce will be of great benefit to the entire industry as we all work together to revive our economy. Said Jojo T. Tagbo, president of SM Supermarket.
Although the program is the first of its kind, SM Markets has been a venue for other vocational training programs not only for frontline services, but also for farmers as part of the SM Foundation’s Kabalikat sa Kabuhayan program. and for people with autism in partnership with Autism Society Philippines. SM Markets continues to serve various sectors by finding opportunities to share its business expertise and unlocking more livelihood opportunities for different communities.
In addition, the secretary of TESDA, Isidro Lapeña, expressed his gratitude to SM for this good social collaboration: “One of our long-standing partners is the SM foundation. They supported us in delivering programs in the communities. Today’s event is another testament to SM’s unwavering commitment to helping Filipinos through the Enterprise Learning Program with TESDA Region III.
“Through this program, our learners will not only develop their skills and knowledge, but also be confident enough to explore greater opportunities as soon as they complete their training,” he added.
In addition to bringing sustainable farming skills and farming opportunities to communities, SMFI, through its Kabalikat sa Kabuhayan, continues to partner with key agencies, both in the private and public sectors, to expand its reach. and provide livelihood opportunities for grassroots community stakeholders.